Ruby Dental & Braces - a Benevis company

Orthodontic Patient Coordinator

Location

Carlisle, KY, 40311

Job Type

Full Time

Date Posted

29 April 2025

Category

Clinical Nurse Specialists

Industry

Health Care

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Overview:
Orthodontic Patient Coordinator
Dental and Braces

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.
We are actively seeking an Orthodontic Patient Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences.
Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:

Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
Love working with kids (they make up 70% or more of our patient base)

Responsibilities:

The Orthodontic Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient
Greet parents and patients when they enter or leave the office
Check in for daily appointment
Ensure parents who are waiting are kept informed of the progress of their appointment or child
Maintain a clean and tidy waiting area and front desk area
Verify patient insurance eligibility prior to appointment
Ensure information is correct in the patient's Boomerang file
Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient
Ensure all patient files are ready (update patient records, verify insurance and service limits) before the patient's appointment
Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients
Assist with meeting the Ortho financial targets by ensuring the schedules are full
Schedule follow-up, next appointment for all patients
Assist with routing referrals to appropriate doctor
Ensure pre-authorization processes are completed for approvals
Collect payments, post accordingly in practice management system
Confirm appointments for upcoming days
Answer incoming Ortho patient calls and assist with need or direct to another team member for help
Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination
Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
Ensure all patient records are updated at the end of the day
Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of us
Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
Assist with other office duties as needed

Qualifications:

At least one year of customer service ex perience (preferably in healthcare, retail, restaurant or hospitality industry)
CPR/BLS Certification Required
Willing to travel in territory assigned to team
High focus on customer service and satisfaction
Must love working with children
Compassion and high level of service for our patients, parents and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Internet Explorer
Telephone skills: Proper telephone etiquette and information gathering skills

We Offer:

Competitive compensation
Monthly bonuses based on Office performance
Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.

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